退款退汇机制说明

在任何情况下，成功充值到本站账户余额的资金，我们都无法逆向将其退回到您的信用卡、网银或者原加密货币钱包。,Once funds are deposited into your VioSMS balance, the transaction is final and cannot be withdrawn or reversed.

充值资金已经完全与 VioSMS 的购买余额兑换，仅作为在本平台上购买手机号码和接码服务的积分媒介使用。,We strongly advise users to only load the exact amount of funds they intend to use in the short term.

我们坚定秉持“不来验证码绝不扣款”的服务承诺。如果号码未能在 20 分钟内展示任何短信，对应本站扣除的资金会自动返回到您的本站账户中。,Upon cancellation, the exact cost of the number will be instantly refunded back to your VioSMS account balance.

若用户账号因欺诈、洗钱或恶意攻击 API 接口被本站永久封禁，该账户名下残余的全部待结余额将无条件充公没收。,We do not issue refunds or allow balance withdrawals for terminated accounts under any circumstances.

如果您原钱包已被扣除资金但本站余额没有及时增加，请复制交易哈希值发送给我们协助调查。,If the payment gateway confirms the failure, the funds will naturally bounce back to your original payment method according to the gateway's processing times (typically 3-10 business days). This is not processed by VioSMS.